Delivery and Exchanges

Returns and Exchanges
Returns and exchanges are available within 15 days of receipt for unused stock items with the exception of custom made items (such as gold, platinum and other metals) which are not eligible for returns.
All custom made products are non returnable. These items will be identified on the product detail page as “custom made”.
If an order for a gold or platinum product is cancelled prior to shipping after it is produced, the item has to be returned to the casting company and the customer is responsible for the re-stocking fee of 15% which covers the labour charges from the casting service

Customs and Taxes
International orders may be subject to import dutiestaxes and brokerage fees, which are levied once a shipment reaches the destination country. The customer is responsible for the payment of these costs if applied to a package. If a package returns due to unpaid duties, the customer will need to provide payment for a second shipping attempt.

Production
The time frame below is only an estimate and depends on demand. The actual production time will be provided when an order is placed or listed on the product page.

Titanium rings: in stock and will ship within approximately 2 to 5 business days.

Silver and Bronze:  custom made and will ship within 7 to 10 working days (preparation, casting, polishing, finishing and packing).

Gold and Platinum: custom made and will ship within 7 to 10 working days (preparation, casting, polishing, finishing and packing).

Most orders are usually produced as they are received due to the large variation in ring sizes. All pieces are individually finished by hand with loving care and the highest quality you will find. If you need an item to be shipped within a faster time frame than informed above please contact me to discuss this possibility prior to placing your order. I prefer to work without being rushed, in harmony and with positive energy flowing so the products are at their best quality and potential.


Shipping Options
Shipping options are currently available with Canada Post and DHL Express and are shipped from Montreal, QC, CanadaThe timing informed below is only an estimate and delays may happen.

CANADA POST:
The shipping time informed below is provided by Canada Post and may vary depending on the destination and country’s Customs procedures and local delivery services.

>>> USA

Tracked Packet USA – 5 to 7 business days

Expedited Parcel USA – 4 to 5 business days

Xpresspost USA – 2 to 3 business days

>>> INTERNATIONAL LOCATIONS:

Tracked Parcel International – 6 to 15 business days

Xpresspost International – 4 to 10 business days

>>> CANADA

Lettermail – 4 to 7 business days

Expedited Parcel – 3 to 7 business days

Xpresspost – 2 to 3 business days

DHL EXPRESS:

1 to 2 days in North America
3 to 4 days to most countries in Europe
4 to 7 days to other destinations.


Shipping Locations
I currently ship orders to over 30 countries. If your country is not listed at checkout you may contact me to enquire about the possibility and costs to ship to your country.

I have shipped my products to the countries below and this list shows sample shipping times experienced by clients. Consider that this time may vary depending on your country’s Customs procedures and work volume, seasonal delays and other unexpected events. This list should give you an idea of what to expect, but is not a guarantee of delivery time.

Canada – 3 to 7 business days

USA – 5 to 10 business days

United Kingdom – 5 to 15 business days

France – 5 to 15 business days

Germany – 5 to 15 business days

Belgium – 5 to 20 business days

Sweden – 5 to 15 business days

Switzerland – 5 to 15 business days

Norway – 5 to 15 business days

Netherlands – 5 to 15 business days

Finland – 5 to 15 business days

Austria – 10 to 15 business days

Denmark – 10 to 15 business days

Ireland – 10 to 20 business days

Hungary – 7 to 15 business days

Italy – 10 to 20 business days

Portugal – 10 to 20 business days

Poland – 10 to 20 business days

Australia – 10 to 20 business days

Singapore – 7 to 25 business days

Japan – 7 to 15 business days

Brazil – 20 to 60 business days

Croatia – 10 to 25 business days

Serbia – 10 to 25 business days

Saudi Arabia – 10 to 25 business days

Qatar – 30 to 60 business days

Reunion Island – 10 to 20 business days

New Zealand – 10 to 20 business days

Slovakia – 10 to 20 business days

Taiwan -20 to 30 business days

Fiji Islands – 10 to 20 business days

Philippines – 10 to 30 business days

Luxembourg – 7 to 15 business days

Lithuania – 7 to 15 business days

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Shipment of high value orders
Products in solid gold or high value orders must be shipped with Canada Post tracked services or DHL and insurance (insurance cost will be informed by email and usually costs around 2% of the order value).